Shipping & Return Policy
Welcome to Belaic.com! We’re dedicated to providing a smooth shopping experience, with reliable shipping and an easy return process. Below is an overview of our shipping and return policies.
Shipping Policy
Order Processing:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
- Once your order is shipped, we’ll send you a shipping confirmation email.
Shipping Options & Delivery Times:
Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: $5.99 (Free for orders over $50)
Express Shipping:
- Delivery Time: 2-3 business days
- Cost: $14.99
Overnight Shipping:
- Delivery Time: 1 business day
- Cost: $29.99
International Shipping:
- We ship to select international destinations. Rates and delivery times depend on the destination.
- Customers are responsible for any customs fees, taxes, or import duties.
Tracking Your Order:
- Once shipped, you’ll receive an email with tracking details to monitor your shipment.
Lost or Damaged Items:
- If your order is lost or arrives damaged, contact us at support@belaic.com within seven days of delivery. We’ll work to resolve the issue promptly.
Return Policy
At Belaic.com, we want you to love your purchase. If you’re not satisfied, you can return items under the following conditions:
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- Products should be unused, unopened, and in original packaging.
- Sale items, gift cards, and final sale products are not eligible for returns.
Return Process:
Initiate Your Return:
- Email returns@belaic.com with your order number, items to return, and reason for return.
Prepare Your Return:
- Pack items in original packaging with all accessories, inserts, and gifts (if applicable).
- Include the return authorization form provided by our customer service.
Shipping Your Return:
- Send the package to the return address provided by customer service.
- Use a trackable shipping method and keep proof of shipment.
Refunds:
- Once we receive and inspect your return, we’ll notify you of refund approval. Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges:
- We do not offer direct exchanges. For defective or damaged items, contact us at support@belaic.com for a replacement.
Return Shipping Costs:
- Return shipping costs are the customer’s responsibility, except for defective or incorrect items.
Contact Us:
- For questions or concerns about our policies, contact us at support@belaic.com.